The application of Artificial Intelligence flags urgent calls and improves call resolution rates while also reducing call handling times.
Challenge
A growing customer service team was overwhelmed with call volume and manual reporting, leading to slow response times and poor customer satisfaction scores.
Solution
We implemented an AI-driven call center using AWS Connect integrated with LLM-based real-time transcription services. By leveraging sentiment analysis, we were able to flag urgent calls helping improve call resolution rates.
Result
The client saw a 30% reduction in call handling times and a significant boost in customer satisfaction through real-time, AI-driven insights.
Objectives
- Present business metrics in real-time
- Execute predefined trading strategies
- Improve portfolio returns
Technology Utilized
- S3
- Lamba
- AWS QuickSight
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