Using API to Achieve a Seamless Software Migration

Enabling a seamless migration from CPR+ to CareTend®, Viagio Technologies helped WellSky enhance specialty pharmacy operations through strategic API consulting and modern healthcare software integration.

WellSky, a recognized leader in healthcare software solutions, offers CareTend®, a purpose-built platform for specialty pharmacy and home infusion providers. Designed to streamline compliance and complex workflows, CareTend helps providers save time, fulfill orders faster, and grow with confidence – backed by real-time business intelligence tools.

To support the migration from their previous CPR+ program to CareTend, WellSky partnered with Viagio Technologies to ensure a seamless transition for their clients. With Viagio’s expertise in API consulting and systems integration, the engagement focused on maximizing operational efficiency, enhancing data management, and modernizing the platform experience.

Challenge

WellSky aimed to transition its clients from the legacy CPR+ platform to the more advanced CareTend solution. This migration required careful planning, robust technical integration, and a scalable approach to ensure continuity for providers in a high-stakes healthcare environment. The key challenge was to manage this transition without disrupting patient care or business operations.

WellSky sought to migrate a significant number of healthcare providers from its legacy CPR+ platform to the more modern and feature-rich CareTend solution. The transition involved complex workflows, sensitive patient data, and integration across multiple healthcare systems.

Ensuring a smooth migration required not only deep domain expertise in healthcare software architecture but also a scalable, reliable API strategy that would support both short-term onboarding and long-term operational success.

Solution

Viagio Technologies provided strategic API consulting and integration support, enabling a smooth and efficient migration process. The engagement included:

• Ongoing collaboration with product and engineering teams to accelerate timelines and resolve roadblocks
• API architecture consultation to ensure interoperability between systems
• Data migration strategy and tooling for seamless transfer of critical records
• Integration support with WellSky’s broader ecosystem, including Delivery Manager

Result

Migrating to CareTend offers powerful benefits for home infusion and specialty pharmacy providers. With Viagio’s support, WellSky has been able to deliver:

✅ Advanced Functionality:
Expanded features like automated delivery workflows, real-time order tracking, and in-depth reporting capabilities.

✅ Improved Patient Experience:
Enhanced engagement through secure messaging, education resources, and automated reminders that boost adherence and patient satisfaction.

✅ Streamlined Revenue Cycle:
Automated proof-of-delivery capture and billing stage progression speed up claims and improve revenue cycle management.

✅ Enhanced Data Analytics:
Real-time insights into patient trends and operational performance support smarter business decisions.

✅ Scalability & Flexibility:
A future-ready platform that adapts to growing provider needs.

✅ Integrated Ecosystem:
Seamless connections across the WellSky suite for a unified, end-to-end care management experience.

By leveraging Viagio’s technical expertise, WellSky continues to set the standard in specialty pharmacy software. The transition to CareTend equips providers with the tools they need to deliver better care, operate more efficiently, and scale for future growth.