Children’s Mercy Hospital, a national leader in pediatric healthcare, needed to expand and modernize its child abuse prevention app Child Protector. This trusted tool used by healthcare and investigative professionals to evaluate potential child abuse was originally available only as a mobile app, making it difficult to access in time-sensitive situations. In addition, the app lacked critical educational modules. To solve this, Children’s Mercy partnered with Viagio Technologies to modernize the platform and expand its global reach through web-based delivery.
Challenge
Children’s Mercy set out to upgrade the Child Protector app to better support medical and legal teams in the field. Several obstacles stood in the way:
- The app was only accessible via app stores, which created friction for users under pressure.
- Its interface made it difficult to navigate quickly during evaluations.
- Important modules on topics such as Medical Neglect, Failure to Thrive, and Strangulation were missing.
- The app’s infrastructure could not accommodate a growing user base around the world.
Solution
To meet these challenges, Viagio Technologies transformed the app into a Progressive Web App (PWA). This format gave users immediate access from any device with a browser and eliminated the need for downloads. The team also improved the app’s content, design, and technical foundation.
Key Enhancements:
- Web-Based Access: Viagio enabled seamless use on mobile, desktop, or tablet without requiring installation.
- Expanded Modules: New educational content addressed additional forms of child abuse, including strangulation and medical neglect.
- User-Centered Design: The redesigned interface made navigation faster and more intuitive, especially for users in high-stress situations.
- Scalable Architecture: The app’s backend now supports tens of thousands of users and can easily adapt to future enhancements.
Results
As a result of these updates, the Child Protector app now delivers stronger clinical support and broader global impact:
- 30,000+ active users across all 50 U.S. states and more than 50 countries
- 3,000+ users in Missouri alone, where Children’s Mercy is headquartered
- Faster clinical access to evidence-based guidelines
- Improved usability for frontline professionals including doctors, nurses, and investigators
- Future-ready technology that enables continued expansion and content updates
Why It Matters
The updated Child Protector app empowers healthcare professionals and investigators with real-time, accessible tools to help protect children from harm. By modernizing the platform and expanding its reach, Viagio helped Children’s Mercy advance its mission and extend the app’s life as a reliable clinical resource.
Learn More
Watch this video from Children’s Mercy explaining the origins of the Child Protector app:
Why the Child Protector App Was Created
Learn more about the Child Protector app update from Children’s Mercy.
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Expand access by transitioning from a mobile-only app to a browser-based Progressive Web App (PWA)
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Remove barriers to use by eliminating the need for app store downloads
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Improve user experience with a more intuitive, streamlined interface for clinicians and investigators
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Add new educational modules covering critical abuse indicators like Medical Neglect and Strangulation
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Ensure scalability to support a growing user base across all 50 states and over 50 countries
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Create a future-ready platform that allows for ongoing updates and content enhancements
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